Confessions of a Tax Collector

From Richard Yancey's book 'Confessions of a Tax Collector', in which he discussed his twelve years working for the IRS:


Nine simple rules from a training guide for field agents-


Treat all taxpayers fairly and courteously

Do not personalize collection efforts

Listen carefully

Do not threaten, scold, or patronize

Recognize your own attitudes and eliminate those that are counter-productive

Treat taxpayers as you would want to be treated

Know where the exits are

Avoid getting trapped

Use force only sufficient to disengage